CINCINNATI -- City Councilwoman Amy Murray is heading to Nashville in search of solutions to Cincinnati's 911 call center problems.
Murray will attend the National Emergency Number Association conference while in Nashville. She said she hopes to learn more about what the city can be doing differently, and what they should keep the same.
"It's really to prevent anything like a Kyle Plush incident," she said. "We had other incidents, too, where it should not be happening."
Plush was found dead in his minivan in a school parking lot in April. He had called 911 twice asking for help, but the officers sent to the scene didn't find him.
Since then, city leaders have been searching for solutions to the long-running problems plaguing the city's 911 center. Last month, Murray shadowed call takers and dispatchers on a 12-hour shift.
"I think sometimes the technology, the computer stalls/freezes, that's very frustrating," Murray said.
On the same day Murray was heading to Nashville, Apple announced it's rolling out a new feature that will send emergency responders an instant, exact location.
"We are getting the technology for our dispatchers and our police to have it, but we also have to make sure they are trained to use it, so that you know exactly how to use it," Murray said.
Murray is scheduled to give a report at the next Law and Public Safety meeting on Wednesday.
Two outside companies are investigating Plush's death. Murray said their results will come back in early September.
